What documents are required to verify my account?

CasinoPP's KYC verification typically requires two types of documents. First, proof of identity — a clear photo or scan of your National ID (NID), passport, or driving licence. Second, proof of address — a recent utility bill, bank statement, or government letter (issued within the last three months) clearly showing your name and current address. KYC is mandatory for withdrawals and is usually completed within 24–48 hours. Once verified, you won't need to resubmit your documents in the future.

Where can I find live scores for cricket or football matches on CasinoPP?

CasinoPP's sportsbook section displays real-time scores and live match updates. Log in to the site and navigate to "Sports" or "Live Betting" to view live scoreboards for all ongoing matches. Live updates are available for IPL, BPL, World Cup cricket, and major football tournaments. Some matches also feature live streaming, which requires an account balance. The same live updates are available when accessing the site on mobile.

casinopp | Privacy Policy – Your Data, Protected

Our Commitment to Data Protection

CasinoPP places the highest importance on your privacy – reflected in these six core principles

End-to-End Encryption

Every piece of your data at CasinoPP is protected with 256-bit SSL encryption. From personal details to transactions – everything flows through encrypted channels.

No Data Sales

CasinoPP never sells your personal information or shares it with third parties for advertising purposes. Your data stays yours.

Secure Data Storage

All data is stored on secured servers. Only authorised personnel can access the information they need, and every access is recorded in an audit log.

Minimal Data Collection

CasinoPP only collects the data necessary to provide its services. No excessive or unnecessary information is requested.

Marketing Opt-Out

You can opt out of promotional emails or SMS at any time. Marketing communications are entirely optional.

Transparent Policy

How your data is used is always communicated clearly. Members are notified in advance of any policy changes.

01Data Collection
02Data Usage
03Storage & Security
04Third-Party Sharing
05Cookie Policy
06Your Rights
07Children's Privacy
08Policy Updates
09Communications

Estimated reading time

Approx. 7 minutes

1What Information Is Collected

We collect certain information when you register and use CasinoPP's services. This information is necessary to provide you with the right experience and to keep your account secure.

Data Type	What's Included	Why It's Needed
Identity Information	Name, date of birth, national ID number	KYC Verification & Age Confirmation
Contact Information	Email address, mobile number	Account Notifications & Support
Financial Information	Mobile banking number, transaction records	Payment Processing
Technical Information	IP address, browser information, device ID	Security Monitoring & Fraud Prevention
Gaming Information	Game history, bet amounts, session duration	Responsible Gaming & Personalization

            
            CasinoPP never stores your full payment card number or bank password. All payment processing is handled exclusively through secure third-party payment gateways.
          

2How Your Information Is Used

Collected information is used strictly for its intended purposes. CasinoPP never uses your data beyond what has been authorized.

Account Management: For registration, login security, and KYC verification.
Payment Processing: For deposits, withdrawals, and transaction verification.
Customer Support: Reviewing your previous transaction and communication history to resolve your issues faster.
Security Monitoring: Detecting unusual activity to keep your account secure.
Responsible Gaming: Gaming patterns are analyzed to identify potential issues and provide assistance where needed.
Promotions (with your consent): You can opt in to receive notifications about special offers and promotions.

To opt out of all marketing communications, visit your account settings or contact support.

3Data Storage & Security Measures

CasinoPP uses industry-leading technology to protect your data. Every aspect of data storage is strictly controlled and regulated.

All data is stored on servers secured with AES-256 encryption.
Our servers are protected by both physical and digital security measures.
Regular security audits and penetration testing are conducted.
Staff access to data is restricted based on role.
Every access is automatically recorded in a log.

            
            Even after account closure, certain data may be retained for a defined period as required by applicable law. Data is generally deleted five years after an account is closed.
          

4Sharing Data with Third Parties

CasinoPP never sells your data. However, limited information may be shared with trusted third parties solely to deliver our services.

Payment Processors: bKash, Nagad, Rocket – only the information required to complete your transaction.
Identity Verification Services: Authorized verification providers for the KYC process.
Technology Partners: Server hosting and software service providers.
For legal reasons: In response to a court order or a lawful request from a government authority.

Every third party is contractually bound to meet CasinoPP's privacy standards and may not use the data they receive for their own purposes.

5Cookie Policy

CasinoPP uses cookies on its website. Cookies are small data files stored in your browser that help enhance your experience.

Essential Cookies: Essential for maintaining your login session and ensuring account security.
Functional Cookies: To remember your preferences, such as language and display settings.
Analytics Cookies: To understand site usage patterns, helping us improve our services.

Cookies can be disabled from your browser settings, though some site features may not function properly as a result.

6Your Rights

Every CasinoPP member has fundamental rights over their personal data — rights we fully respect and uphold.

Right to Access

You may request to know what information we hold about you.

Right to Rectification

You can request corrections to any inaccurate or outdated information.

Right to Erasure

You may request the deletion of your data where applicable.

Right to Object to Processing

You may opt out of having your data used for marketing purposes.

Right to Data Portability

You may request a download of a copy of your data.

Right to Restrict Processing

You may request that the processing of your data be restricted under certain circumstances.

            
            To exercise any of these rights, email us at support@casinopp.app or reach out via live chat. We will respond to your request within 30 days.
          

7Children's Privacy

CasinoPP strictly prohibits the use of its services by anyone under the age of 18. We do not knowingly collect data from minors.

If a minor is found to have registered by mistake, their account is immediately closed and all associated data is permanently deleted. Parents or guardians with concerns are encouraged to contact us.

8Changes to the Privacy Policy

CasinoPP may update this Privacy Policy from time to time. For any significant changes, members will be notified in advance via email or an on-site announcement.

The effective date of any updated policy will be reflected at the top of this page. Continued use of the site after a new policy takes effect will be considered acceptance of the updated terms.

9Contact Us

For any questions, concerns, or requests regarding the Privacy Policy, please get in touch with CasinoPP.

Email: support@casinopp.app
Live Chat: Click the chat icon on any page of the site
Help Center: help-center Visit the page for full details

All privacy-related complaints are taken seriously and we aim to respond within 48 hours.

CasinoPP Privacy Policy – Your Data Is Safe With Us